Refund Policy

All subscription fees for InsightDash are final and non-refundable, except where required by law. By subscribing, you acknowledge that you will not receive a refund or credit for any payments made.

• You may cancel your subscription anytime through your InsightDash dashboard or the Stripe Customer Portal.
• Your account will remain active until the end of your current billing cycle.
• No partial refunds will be issued for unused time.

Excel and Google Sheets templates sold under /resources are one-time digital purchases delivered instantly via signed download link. Because the file is delivered immediately and cannot be returned, all template sales are final once downloaded.

We will issue a refund within 7 days of purchase if:

• The template does not match its product description in any material way.
• The file is corrupt, will not open in Excel or Google Sheets, or contains broken formulas at the time of purchase.
• You have not yet downloaded the file (download counter shows 0).

Refund requests for digital templates outside these conditions — including "I changed my mind" or "I didn't read the description" — cannot be honored. We're happy to answer pre-purchase questions over email so you can decide before you buy.

For monthly subscriptions, refunds may be issued only in limited cases of:

• Duplicate or unauthorized charges — If you were charged multiple times for the same subscription period.
• Failure to provide service — If InsightDash fails to provide the purchased service.
• Verified technical error — A technical issue that prevented access immediately after payment.

If you believe your case qualifies for an exception, please contact us: